Refund policy

Thank you for shopping at Freedom Bakery. We value your satisfaction and want to ensure you have a positive experience with our offerings. If you are not 100% Satisfied with your order, please contact us immediately. Refunds or replacements are evaluated case by case.

For any issues, please contact through the online form or calling us at 831-722-5223 with your order number, in-hand or pick-up date, and details of the issue.

Cancellation & Change Policies
For Sheet Cakes, Cookies, Pastries & Treats, please contact us as soon as possible. Orders where production has started cannot be canceled.

For Specialty Cakes, order payments are fully refundable up until 10 days before the pickup date. No refunds or cancellations within 10 days of the pickup date. Tasting Plate and In-person Consultations fees are not refundable.

For Wedding Cakes & Desserts, order payments are fully refundable (less the $100 deposit) up until 4 weeks before the wedding. No refunds or cancellations within 4 weeks of the wedding date. Tasting Plate and In-person Consultations fees are not refundable.

Contact Information
If you have any questions about our Refund Policy, please contact us at:
Freedom Bakery
125 Hangar Way, #130
Watsonville, CA 95076
sales@freedombakery.com
831-722-5223

Refund Policy Changes
Freedom Bakery reserves the right to update or change the policies above at any time. Any changes will be posted on this page. By placing an order with Freedom Bakery, you agree to the terms and conditions set forth in these policies.